Front Desk Agent

Front Desk Agent - Night / Night Auditor

Job Locations

US-VA-Charlottesville

Requisition ID

2025-128871

# of Openings

1

Category (Portal Searching)

Front Office Operations

Location

Charlottesville Hotel
The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.

Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".
Job Description

The Omni Charlottesville Hotel is looking for a dependable and detail-oriented individual to join our Front Office team as a FT Night Auditor. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. In addition, this overnight position is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
Responsibilities

General job duties include, but not limited to...
Preparation of daily reports and distribution as directed.

Accurately completing all Night Audit tasks, such as balancing daily postings and revenue
Handling Express checkouts ensuring their completion.
Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.
Understanding of all front office standards and assist in solving deficiencies.
To be thoroughly acquainted with all check-in and check-out procedures and policies.
To be a main liaison between guest and the hotel
Be familiar with emergency procedures and Alarm System in the PBX department.
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
Be familiar with all hotel amenities and facilities
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

Qualifications

The basic qualifications required are...
Excellent customer service and problem solving skills
Strong communication, computer and organizational skills
A professional business appearance, attitude, and performance
Prior guest service experience - preferably hotel front office experience
The flexibility to work a variety of shifts, including weekends and holidays.
Capable of working independently
Ability to stand for a minimum of 8 hours
Must be 18 years or older
*

Omni Hotels & Resorts requires all candidates to complete a background check; Employment may be contingent on results of background check as applicable and permissible by law. *
** Omni Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **
End of Job Description

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