Customer Service Representative

Job Summary

We are seeking energetic, customer-focused Team Members to join our Madhouse Team Store in the United Center. The Madhouse Store is located in the Atrium at the United Center. The Madhouse Store is open all year long and features everything Chicago Bulls and Chicago Blackhawks. This part-time union role plays a vital part in creating a memorable shopping experience for guests by delivering top-tier customer service, maintaining store cleanliness and presentation, and assisting with merchandising and cashiering duties. Ideal candidates will be outgoing, organized, and thrive in a fast-paced, event-driven environment.

The United Center is the largest arena in the United States and is located near the West Side of Chicago, Illinois. The United Center hosts concerts, other events, and is home to the Chicago Blackhawks of the National Hockey League and the Chicago Bulls of the National Basketball Association.

Key Responsibilities

Customer Service:

• Deliver exceptional, friendly service and proactively assist every guest.
• Greet and acknowledge all customers promptly, even during busy times.
• Engage guests with product knowledge, promotions, and availability.

Store Operations:

• Keep the store clean, organized, and visually appealing.
• Learn product placement and vendor details to assist guests confidently.
• Maintain stocked merchandise; report shortages before store opening.
• Participate in store opening tasks and support merchandising standards.
• Locate items or sizes by coordinating with management or warehouse.

Merchandising:

• Hang, fold, and organize merchandise per store guidelines.
• Place size stickers correctly on folded tees.
• Ensure hangers face the same way and merchandise is sized and straightened continuously.
• Stay updated on new products and store layout changes across all departments.

Cashiering (if applicable):

• Ensure register readiness and accurate transactions with proper cash handling.

Additional Duties:

• Assist teammates and perform other tasks as assigned.

Qualifications

• Retail or customer service experience preferred.
• Strong communication and teamwork skills.
• Flexible availability including evenings, weekends, and holidays.
• Ability to stand for long periods and handle physical tasks.
• Friendly, enthusiastic, and guest-focused.

Work Environment

• Fast-paced, event-driven retail setting with varying customer volumes.
• Team-oriented with frequent guest interaction.

Apply to Levy today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.