Customer Service Representative

Agent Marketer

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Why Us?
• At Paul Davis Restoration we're more than a company we're a team, and we are a community.
• We believe in empowering our team members, exceeding client expectations, and delivering best-in-class service to our partners.
• Our success is built on a culture of innovation, collaboration, and a relentless drive to be the best in the business.
• If you're ready to lead a team, redefine industry standards, and achieve career-defining success, we want to hear from you.

Basic Functions:

Retain and grow relationships with key accounts in the insurance agents and brokers vertical

Recruit key partnered insurance agent and broker accounts

Onboard and train key partnered relationships the Paul Davis way

Be the face of Paul Davis at Chambers and other associations while committing to being on committees

Coordinate meetings, lunches, and presentations to educate and probe for win/win relationships

Make face to face stops on an 8-week rotation with agents

Supports and assists the Relationship Development Team

Schedules, invites, and facilitates continuing education courses to insurance professionals

Takes responsibility for communicating to key accounts regarding ongoing projects

The Agent Marketer will be expected to take on additional responsibility over time based upon their desire, initiative & performance

This Agent Marketer role is ever evolving, and functions may be added/removed over time

Basic Requirements:

• High school diploma or equivalent
• Associates or bachelor's degree is desired especially in area of Marketing or Entrepreneur
• Experience in marketing and customer service
• Highly organized and versed in prioritization of tasks
• High level communicator
• High aptitude in Microsoft office suite
• Dependable transportation
• Smart phone
• Appropriate attire
• Fun and outgoing personality

Evaluated On:

Results of sales over time

Growth of accounts

Commitment to team

Skill development versus annual skill development goals

Performance in alignment with the job description

Behaviors aligned with the vision, mission, values, 10 serving basics and brand promise

Overall primary duties:

• Retain lasting relationships with key accounts to capture new revenue through new and existing relationships with insurance agents and brokers
• Work directly with Relationship Development Team to ensure a positive client experience
• Grow the agent and broker accounts based on sales from prior years
• Set proper expectations with insurance agents and brokers
• Recruit new key accounts that align with the Paul Davis way
• Build, create and execute on win/win business relationships
• Teach, train and onboard new and existing accounts
• Brand the Paul Davis name by being involved in agent associations and being committed to being on a board.
• Not limited to MIIAB or Chambers
• Review, update and manage RMS and Salesforce software
• Create and follow agent and brokers sales budget monthly and yearly

Secondary duties:

• Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up
• Participate in Relationship Development events
• Create and manage win/win business relationships
• Professionally handle and resolve all complaints in a timely fashion
• Work directly with the Relationship Development Team to build long lasting relationships with accounts
• Provide feedback to Relationship Development Team on observations from the field and the relationship
• Build relationship in the community by branding the Paul Davis name and brand
• Plan and schedule all continuing education courses for insurance agents and brokers
• Learn and work with priority management principles to create default schedules for your own time that properly allocate slush time
• Attend all Paul Davis events
• Attend bi-weekly Relationship Development Team meetings
• Attend bi-weekly GS&R
• Share your office365 calendar with your supervisor on an ongoing basis
• Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)

High level job responsibilities include:

• Participate in emergency services when an "All Hands-On Deck" scenario arises
• Participate in ongoing problem solving and practicing continuous improvement of the department and company
• Participate in Paul Davis social events, goal setting and review, all team meetings and as many other opportunities as possible to engage with the rest of the team

Hours:

This is a full-time position with some evening activities

Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office

Reward:

Compensation is evaluated on an annual basis in quarter 1 of each year after a full year is completed

Promotions and advancement within the position bring progressively greater challenge, learning & responsibility

Physical Requirements:

• Able to lift 50 pounds and carry at least 20 feet
• Able to climb 2 flights of stairs while carrying 30 pounds
• Able to traverse water, fire, and smoke damaged flooring
• Compensation: $50,000.00 - $80,000.00 per year
• Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling.
• With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
• We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike.
• Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none.
• At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver best in class results