Delivery Driver

Rental Delivery Driver I

With a career at The Home Depot, you can be yourself and also be part of something bigger. Must reside within 20 miles of Lowell, MA.

Monday to Friday 7:00am to 4:00pm Rotating Saturdays.

Position Purpose:

The Rental Delivery Driver I (RDDI) has a CDL-A license and operates medium to heavy-duty pickup trucks with delivery trailers. This driver delivers rental equipment to our customers and is knowledgeable in the basic operation of the equipment they deliver. The driver provides basic operational training on the proper and appropriate use to the customer. Additionally, the Rental Delivery Driver I is responsible for verifying the equipment is clean and operational prior to and after each delivery. Demonstrates high-quality customer service standards for delivery service.

Key Responsibilities:

• 10% - Administrative/Business Duties - Utilizes company technology platform to document all work performed. Accurately obtains required signatures on rental contracts. Remains current on local licensing and safety requirements. Maintains professionalism in appearance, dress, and personal conduct. Performs other duties assigned by the Regional Rental Manager (RRM), Rental Field Operations Manager (RFOM), Rental Operations Supervisor, or authorized personnel.
• 20% - Deploy Equipment to Store Locations - Assists with the deployment of new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment. Completes proper check-in and check-out procedures for equipment at store locations.
• 10% - Maintain Parts Inventory - Maintains accurate parts and fleet inventories through proper documentation and transfers in appropriate systems.
• 60% - Operates Assigned Truck and Makes Delivery - Operate semi tractor-trailer with 53' flatbed trailer and class 7 straight truck commercial motor vehicle & retriever unit to deliver equipment to customers. Loads and unloads equipment on trailer or flatbed truck, including proper securing and tie-down of equipment. Performs local deliveries and pick-ups of rental equipment to and from customer job sites. Demonstrates proper and safe equipment operation to customers at the point of delivery.

Direct Manager/Direct Reports:

• This position reports to the Rental Operations Supervisor or Regional Rental Manager
• This position has 0 direct reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.

Minimum Qualifications:

• Must be legally permitted to work in the United States.
• Must be twenty-one years of age or older.
• Valid Class A Commercial Drivers License (CDL-A).
• Valid DOT Physical Examination (Medical Card)
• 1-year commercial motor vehicle driving experience within the previous 5 years.
• Safe driving record - Clean MVR
• Knowledge of and/or experience driving delivery trucks, towing tandem axle utility trailers and towable construction equipment, operating safely within high traffic or congested city zones and in small areas
• Knowledge of local major and minor roadways and the ability to effectively use maps and directions for efficient delivery routing
• Working understanding of safe load securement, tie-downs, and transport
• Working knowledge and understanding of Motor Carrier Safety regulations/DOT guidelines
• Strong work ethic
• Ability to work effectively with different personality types and all levels of associates
• Working knowledge of handheld technology (smartphone, laptop, tablet)
• Ability to operate in extreme outdoor working conditions
• Ability to adapt to unforeseen circumstances, including weather, traffic, and others
• Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations

Preferred Qualifications:

• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• One (1) year of experience operating a commercial motor vehicle with a flatbed trailer within the previous 5 years.
• Experience in equipment rental industry (mechanical, driving, counter sales, customer service, etc.)
• Basic knowledge of compact construction equipment, including trenching and earthmoving machines
• Ability to work independently
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to problem-solve and troubleshoot

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 0

Preferred Years of Work Experience:

• 3

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• Class A CDL License

Competencies:

• Action Oriented
• Being Resilient
• Business Insights
• Courage
• Decision Quality
• Manages Ambiguity
• Persuades
• Collaborates
• Demonstrates Self Awareness
• Manages Complexity
• Optimizes Work Processes
• Values Differences
• Communicates Effectively
• Customer Focus
• Resourcefulness
• Strategic Mindset