Customer Service Representative

Automotive Service Manager

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas Customer Service Representative, you will be performing the following duties:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times, etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companys vision, purpose, core values, and employee creed
• Oversee technicians inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings, and holidays
• Valid drivers license

Compensation: $18.00 - $22.00 per hour

Joining our team is an opportunity to become part of a dynamic, environment that strikes the perfect balance between corporate efficiency and the warmth of a family-owned business. Here are a few reasons why you should consider working with us:

1. Team Environment: Despite our focus on sales, we maintain a close-knit, supportive team environment reminiscent of a mom-and-pop shop. Youll find that our team members genuinely care about each others success and well-being, creating a positive and collaborative atmosphere where everyone has the opportunity to thrive.
2. Professional Development: We are committed to helping our employees grow both personally and professionally. Whether youre interested in advancing your technical skills, expanding your knowledge of automotive repair, or developing your sales and customer service abilities, we provide ongoing training and development opportunities to support your career aspirations.
3. Customer Satisfaction: As an automotive repair company, customer satisfaction is at the heart of everything we do. We take pride in delivering high-quality service and building lasting relationships with our customers. By joining our team, youll have the chance to make a positive impact on our customers lives every day, ensuring they leave satisfied and eager to return.
4. Innovation: In an ever-evolving industry, we embrace innovation and adaptability to stay ahead of the curve. Whether its implementing new technologies, exploring innovative service offerings, or finding creative solutions to challenges, we encourage our team members to think outside the box and contribute their ideas to help drive our business forward.
5. Work-Life Balance: While we are passionate about what we do, we also recognize the importance of maintaining a healthy work-life balance. We offer flexible scheduling options and competitive benefits packages to support our employees in achieving their personal and professional goals while enjoying a fulfilling career with us.

Joining our team means becoming part of a company that values sales excellence, teamwork, professional development, customer satisfaction, innovation, and work-life balance. If youre ready to embark on a rewarding career in automotive repair and be part of a company that feels like family while delivering corporate-level performance, wed love to hear from you!

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything tires, brakes, oil so the opportunities to grow and develop expertise with Midas are endless.