Front Desk Agent

Job Description

Location:

New Orleans, LA

Reports To:

Front Desk Manager,

Job Type:

Full-time

Summary

The Front Desk Agent is often the first point of contact for guests or clients. You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service.

Key Duties & Responsibilities

Greet and welcome guests/visitors in a professional and friendly manner

Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary

Respond to guest inquiries, concerns or complaints; escalate as needed

Provide information about local attractions, transportation, hotel/office services

Maintain records, complete logs/reports, ensure front desk area is well kept and presentable

Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition

Follow safety, security, and cash handling procedures

Qualifications:
Qualifications

High school diploma or equivalent; further education in hospitality or related fields is a plus

Excellent interpersonal and communication skills; professional appearance and demeanor

Ability to multitask, stay organized, and manage time effectively

Strong problem-solving skills; ability to remain calm under pressure or during peak periods

Basic computer skills; experience with reservation / property management systems helpful

Additional Information

Benefits

Competitive salary: $60,000 – $65,000 annually.

Professional development and growth opportunities.

Collaborative and supportive work environment.

Opportunity to develop key communication and organizational skills.

Full-time, on-site position in Austin, TX.