Facility Customer Care Agent

Call Center Customer Service Representative

Location: Sweet Home, OR

Schedule: MondayFriday, 8:00 AM 5:00 PM

Pay: $20.00/hour. + $0.50/hour for bilingual applicants

• Full Benefits: Medical, Dental, Vision, Life, Disability, FSA
• Paid holidays off & Generous PTO
• 401(k) with company match
• Opportunities for career growth within a stable, nationwide company
• A culture built on teamwork, respect, and integrity

Work Environment: On-site position (in-office only)

Are you an experienced Call Center Customer Service Representative looking for a better work environment, supportive team, and opportunities to grow your career?

Sweet Home Sanitation, a trusted Waste Connections company, is seeking a high-energy, detail-oriented CSR to join our Sweet Home, OR call center team. If you enjoy solving problems, multitasking in a fast-paced setting, and providing top-notch customer support, this is the role for you!

What You'll Be Doing:

• Answering high volumes of incoming calls from new and existing customers
• Assisting with service start, changes, cancellations, and billing inquiries
• Using company systems to input and manage customer account data
• Resolving service issues with professionalism and accuracy
• Coordinating with other departments to resolve issues quickly
• Other duties as assigned.
• Maintaining a positive, can-do attitudeeven during peak call times

What We're Looking For:

• 2+ years in a high-volume call center or customer service role
• Strong communication and problem-solving skills
• Proficient in Microsoft Word, Excel, and email systems
• Ability to type quickly and accurately (10-key experience required)
• High school diploma or equivalent preferred

Working Environment:

• Comfortable and well-lit office.
• Individual workstations with computer, headset, and phone
• Fast-paced, team-driven atmosphere with minimal downtime
• Long periods of sitting, typing, and phone interaction required

How to Apply:

Ready to join a team that makes a difference every day? Visit www.wasteconnections.com, search for the Customer Service Representative Sweet Home, OR listing, and apply today!

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.