Facility Customer Care Agent

Are you a detail-driven communicator who thrives in a fast-paced logistics environment?

We're looking for a proactive and organized Customer Service Representative to join a high-performing team that keeps freight moving and customers informed. This is more than just a support roleit's a chance to be the heartbeat of daily operations, ensuring accuracy, responsiveness, and exceptional service.

Position: Customer Service Representative

Location: Reno, NV (On-site)

Type: Contract-to-Hire

Schedule: Full-time, shifts between 7:00 AM 6:00 PM (to be discussed during interview)

Pay: Based on experience and communication skills

What You'll Do

• Create and issue invoices and initiate billing cycles
• Verify charges and ensure billing accuracy
• Generate freight quotes using internal systems and procedures
• Respond to customer inquiries via phone and email (90% email-based)
• Manage 100200 customer updates daily, including status checks and proof of delivery
• Coordinate with warehouse teams to manage internal orders
• Maintain detailed records and follow up on outstanding issues

What We're Looking For

• 1+ year of experience in customer service, billing, or logistics
• Strong written communication skills (email is your primary tool)
• Proficiency in Microsoft Office, especially Outlook
• Familiarity with transportation, freight, or logistics is a plus
• High attention to detail and ability to multitask in a high-volume environment
• Team-oriented mindset with a commitment to doing the right thing

Why You'll Love This Role

• Join a collaborative team of 14+ service professionals
• Clear values: integrity, care for coworkers and customers, and continuous improvement
• Growth opportunities with internal promotions and annual performance-based raises
• Professional environment with a business-casual dress code (no workout wear)

Ready to bring your customer service skills to a team that values effort, attitude, and accuracy?

Apply now and help keep operations running smoothlyone update at a time.

Pay and Benefits

• The pay range for this position is $18.00 - $19.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Reno,NV.

Application Deadline

This position is anticipated to close on Oct 29, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.