Administrative Assistant

Service Coordinator

This position is primarily responsible for ensuring all information is updated in a timely manner and communicating with customers to ensure we are providing excellent service. Processing service requests, maintaining the daily schedule, keeping the database up to date with all necessary information. Following through on all jobs to ensure accuracy from start to finish to assure completion and satisfaction. Documents, notes, update account, tracking, in Restore and other databases as applicable and needed. Performing routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers by performing the following duties.

Pay: $10-14/hr based on experience, qualifications, and performance.

Core Duties & Responsibilities

• Core duties and responsibilities include the following.
• Other duties may be assigned.

• Serves as the contact point and liaison for accounts
• Communicate effectively on a daily/as needed basis to accounts and co-workers.
• Operates office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Answers telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Maintains records and consolidates information for the weekly goals report. Prints reports when completed.
• Greets visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Screens & schedules all assessments. Enters into database and follows up on progress.
• Sets up and maintains paper and electronic filing systems for records, correspondence, and other materials.
• Locates and attaches appropriate files to incoming correspondence requiring replies.
• Sends important time sensitive material by email and text.
• Types and emails all proposal agreements.
• Completes forms in accordance with company procedures.
• Maintain materials/paperwork for field staff and assist office staff with any requests.
• Makes copies of correspondence and other printed material.
• Monitors progress of D. R jobs and then calls homeowners to schedule visits and ensure they are satisfied at all times.
• Reviews work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Composes, types, and distributes meeting notes, routine correspondence, and reports.

Ideal Candidate

A positive, self-motivated, energetic individual with the enthusiasm and desire to communicate and service accounts to the best of their ability, assuring their satisfaction on a daily basis. A team player that works well with others and is also able to multitask to complete daily tasks given.

Job Type: Full-time

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.