Customer Service Representative

Order Fulfillment Manager

Responsible for the fulfillment and management of customer order requirements through direct and indirect contact; coordinates order requests to ensure that all orders are shipped in a timely and accurate manner; follows all policies to achieve high levels of efficiency and performance.

Position Essential Duties and Responsibilities

• Processes orders directly from customers via phone, EDI and email, reviewing orders for availability, utilizing stock status reports as well as warehouse sailing schedules; communicates product availability and delivery dates to customers.
• Monitors orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to the order invoicing.
• Establishes and maintains effective communication/working relationships with customers/sales representatives; coordinates order processing and resolves product availability/shipping/pricing problems to ensure company service objectives are attained.
• Determines economical shipment/delivery locations (outside warehouse LTL shipments or direct shipments) which coincide with customer requirements:
• Coordinates with shipping schedules provided by warehouses and distribution and determines shipping dates to ensure timely receipt by customer.
• Utilizing company order processing system, enters all orders on a continual basis; performs proper editing procedures to assure all pertinent information is accurate.
• Coordinates service requirements with shipping department and/or outside public warehouses for requirements of orders to ensure accurate picking and scheduling on shipments/deliveries.
• Monitors progress of orders to ensure timely and complete deliveries; open orders report reviewed daily to ensure status of all orders is accurate in accordance with shipping dates, cases, and eventual shipment confirmation.
• Assures that orders are confirmed as shipped on a timely basis and correct pricing has been received for the respective customer/order.
• Communicates any circumstances which could affect production operations immediately to assure timely preparation and response.
• Submits new customer information for set-up and/or updates of company records
• Identifies and resolves issues by understanding the situation, determining the cause and providing/explaining the best resolution
• Prepares and publishes reports for internal and external customers as needed
• Contributes and provides support to the team as needed
• Performs all other assigned work as required

Additional Skills & Qualifications

• A minimum of three (3) years of previous administrative support/customer support experience
• Detail-oriented team player with proven negotiating abilities and outstanding problem-solving skills
• Excellent verbal and written communication skills
• Strong analytical skills

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ponchatoula, LA 70454.

Application Deadline

This position is anticipated to close on Oct 17, 2025.