Facility Customer Care Agent

Customer Service Representative

Our client, a leading organization in the customer service industry, is seeking a dedicated and motivated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the customer support department, assisting clients and ensuring their satisfaction. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Location: Romulus, MI

Pay Range: $20/hr.

Shift: 9AM - 5PM Monday - Friday

What's the Job?

• Interact with customers to provide information about products and services
• Handle and resolve customer complaints related to service or billing issues
• Perform activities such as exchanging merchandise, refunding money, and adjusting bills
• Respond to inquiries and notify customers of claim investigation results and planned adjustments
• Keep detailed records of customer interactions, inquiries, complaints, and actions taken

What's Needed?

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to handle multiple tasks efficiently
• Customer-focused attitude with a proactive approach
• Basic computer skills and familiarity with customer service software

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Gain valuable experience in customer service operations
• Develop your communication and problem-solving skills
• Be part of a team that values diversity and inclusion
• Potential for career growth within the organization

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.