Front Desk Agent

Front Desk Agent

Blossom Hotel is Houston's newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Agent.

The Front Desk Agent is the first point of contact for guests, responsible for delivering a seamless and welcoming experience during check-in, check-out, and throughout the stay. This role requires professionalism, attention to detail, and a strong commitment to luxury service standards, ensuring every guest feels valued and cared for.

What we provide you with:

• Competitive pay
• Hotel room discounts with our Crescent managed properties across North America for you and your family members
• Excellent benefits plans for eligible associates and your family members
• Paid time off
• Career development opportunities in a luxury hospitality environment
• Free meals
• Free parking

Here is what you do each day:

• Welcome and check in guests efficiently, ensuring a smooth and personalized experience.
• Handle check-out procedures, including billing, payment processing, and guest inquiries.
• Provide information about hotel services, amenities, dining options, and local attractions.
• Respond promptly to guest requests, concerns, or complaints, ensuring resolution in line with luxury service standards.
• Maintain accurate guest records and reservations in the property management system (PMS).
• Coordinate with housekeeping, concierge, and other departments to meet guest needs seamlessly.
• Handle phone calls, emails, and in-person inquiries professionally and courteously.
• Uphold security procedures, ensuring guest safety and privacy at all times.
• Assist in upselling room upgrades, packages, and hotel services.
• Maintain a clean, organized, and welcoming front desk area.

Does this sound like you?

• Previous experience in front desk operations, preferably in a luxury hotel or resort environment.
• Excellent guest service, communication, and interpersonal skills.
• Proficiency with property management systems (PMS) and standard office software.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and organizational skills.
• Flexible schedule, including nights, weekends, and holidays.
• Ability to stand for extended periods and perform light lifting as needed.
• Manual dexterity for operating computers, phones, and office equipment.

Soon to be a Curio Collection by Hilton Properties

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities