Sales Associate

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to lastfor you to be yourself.
Location:

Danbury, CT, US
Coach is part of the Tapestry portfolio a global house of brands committed to stretching whats possible. We are part of a global family of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Visit

Our People

page to learn more about Tapestrys commitment to equity, inclusion, and diversity.
Responsibilities

Sales Floor (SALES FLOOR):
Understand organizational objectives and make decisions that align with Company priorities.
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
Creates short- and long-term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador.
Demonstrates Coachs Selling and Service expectations at all times.
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on?going productive relationships with customers.
Creates positive impressions with customers by bringing best self to work through attire consistent with Coachs Guide to Style.
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross?selling skills and abilities.
Cross?sells and encourages beneficial product add?ons that relate to the customers shopping needs.
Attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and breaks away as appropriate.
Follows up with customers consistently and genuinely to influence/close the sale.
Flexes personal selling techniques to contribute to overall store financial results.
Builds lasting and loyal relationships with customers.
Leverages Coachs tools and technology to support relationship building and clienteling efforts.
Creates enthusiasm and positivity for a shared vision and mission.
Promotes and endorses a team selling environment.
Fosters an environment of teamwork, trust and collaboration with internal and external customers.
Remains solution oriented; is adaptable and flexible to changing business and store needs.
Welcomes feedback and adapts behaviors as appropriate.
Maintains a calm and professional demeanor at all times.

Operations (OPERATIONS):
Ensures all daily tasks are completed without negatively impacting service or Coach standards.
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
Maintains a clean and tidy selling floor at all times.
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
Replenishes inventory on sales floor as needed.
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards in the stockroom and on the sales floor.
Supports cash-wrap when needed to process purchases, returns and exchanges.
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and visual merchandising expectations.

Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity

Employees are expected to consistently exceed goals, build relationships, generate creative solutions, maintain professionalism, continuously learn, persevere in challenges, and adapt under uncertainty.
Qualifications
Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment.
Knowledge of current fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop), Mobile POS, Internet, walkie talkie, price and product release sheets.
Physical: Ability to execute at a fast pace; communicate effectively; maneuver sales floor, shelves, stock room; lift and carry up to 25 lbs routinely and up to 50 lbs for product shipment transfers.
Schedule: Ability to meet Coach Scheduling & Availability expectations, including working nights, weekends, holidays (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mothers Day).

Additional Requirements

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Compensation

BASE PAY RANGE:

$15.00 $17.25 per hour (Hourly)
Benefits

Our company offers a number of benefits to eligible employees, including medical, dental, vision, life and disability insurance. Eligible employees can enroll in the 401(k) savings plan and take paid time off for wellness needs and vacations. Employees may also receive product discounts and incentive compensation.
Work Setup

All employees are required to work in a retail store setting with flexible hours.
Equity, Diversity & Inclusion

We are an equal?opportunity and affirmative?action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any legally?recognized protected basis.
ADA Accommodation

We provide reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at 1?855?566?9264 or employeerelations@tapestry.com for accommodations.
Job Segment

Outside Sales, Retail Sales, Brand Ambassador, Asset Protection, Sales, Retail, Marketing
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