Porter

Position Summary

The Porter is responsible for maintaining the cleanliness, appearance, and functionality of the property while providing excellent customer service to guests and associates. This role involves cleaning and maintaining common areas, assisting with guest requests, and ensuring that all facilities meet company standards for safety and cleanliness. The Porter is a key support role in creating a positive guest experience.

Key Responsibilities

• Maintain cleanliness of all assigned areas, including lobbies, hallways, stairwells, restrooms, and other public spaces.

• Remove trash and debris from designated areas and ensure waste containers are emptied and clean.

• Assist with exterior maintenance, including walkways, parking lots, landscaping, and seasonal tasks such as snow/ice removal.

• Support housekeeping and maintenance teams by delivering supplies, moving furniture, or assisting with room preparation as needed.

• Respond promptly to guest requests and provide assistance in a professional and courteous manner.

• Monitor facility conditions and report maintenance issues to the appropriate supervisor or manager.

• Ensure compliance with all safety, security, and cleanliness standards.

• Perform additional duties as assigned by the management team.

Qualifications

• High school diploma or equivalent (preferred).

• Previous experience in custodial, maintenance, or hospitality roles (a plus).

• Ability to work independently and follow detailed instructions.

• Strong customer service and communication skills.

• Physical ability to lift up to 50 lbs. and perform tasks that involve standing, walking, bending, and lifting throughout the shift.

• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.

Compensation & Benefits

• Competitive hourly wage (specific pay range varies by location).

• Weekly pay.

• Medical, dental, and vision insurance options.

• 401(k) savings plan with company match.

• Paid time off and holidays.

• Employee Assistance Program (EAP).

• Employee perks and recognition programs.

EEO Statement

Extended Stay America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.