Facility Customer Care Agent

Order Fulfillment Manager

Responsible for the fulfillment and management of customer order requirements through direct and indirect contact; coordinates order requests to ensure that all orders are shipped in a timely and accurate manner; follows all policies to achieve high levels of efficiency and performance.

Position Essential Duties and Responsibilities

• Processes orders directly from customers via phone, EDI and email, reviewing orders for availability, utilizing stock status reports as well as warehouse sailing schedules; communicates product availability and delivery dates to customers.
• Monitors orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to the order invoicing.
• Establishes and maintains effective communication/working relationships with customers/sales representatives; coordinates order processing and resolves product availability/shipping/pricing problems to ensure company service objectives are attained.
• Determines economical shipment/delivery locations (outside warehouse LTL shipments or direct shipments) which coincide with customer requirements; coordinates with shipping schedules provided by warehouses and distribution to determine shipping dates to ensure timely receipt by customer.
• Utilizing company order processing system, enters all orders on a continual basis; performs proper editing procedures to assure all pertinent information is accurate.
• Coordinates service requirements with shipping department and/or outside public warehouses for requirements of orders to ensure accurate picking and scheduling on shipments/deliveries.
• Monitors progress of orders to ensure timely and complete deliveries; open orders report reviewed daily to ensure status of all orders is accurate in accordance with shipping dates, cases, and eventual shipment confirmation.
• Assures that orders are confirmed as shipped on a timely basis and correct pricing has been received for the respective customer/order.
• Communicates any circumstances which could affect production operations immediately to assure timely preparation and response.
• Submits new customer information for set-up and/or updates of company records.
• Identifies and resolves issues by understanding the situation, determining the cause and providing/explaining the best resolution.
• Prepares and publishes reports for internal and external customers as needed.
• Contributes and provides support to the team as needed.
• Performs all other assigned work as required.

Additional Skills & Qualifications

• A minimum of three (3) years of previous administrative support/customer support experience.
• Detail-oriented team player with proven negotiating abilities and outstanding problem-solving skills.
• Excellent verbal and written communication skills.
• Strong analytical skills.

Pay and Benefits

• The pay range for this position is $20.00 - $21.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jefferson City, MO 65109.

Application Deadline

This position is anticipated to close on Oct 17, 2025.