Hire Fixz LogoHire Fixz

  • Home
  • About Us
  • Contact Us
Omni Houston Hotel

Omni Houston Hotel

Front Desk Agent

Location : Whitefield, NH, 03598

Job Type : Full Time, Part Time

Date Posted : 4 November 2025

  1. Home
  2. Organizations
  3. Omni Houston Hotel Jobs Hiring Near Me
  4. Front Desk Agent job in Whitefield, NH, US

Job Title

Front Desk Agent

Location

Omni Mount Washington Resort & Spa, Bretton Woods, New Hampshire

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Our team members enjoy a wealth of benefits and perks, including:

  • Comprehensive healthcare coverage with options for medical, dental, and vision plans.
  • Paid time off for relaxation and rejuvenation.
  • Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
  • Complementary Golf, Skiing and Riding.
  • Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
  • Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities

  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Issue safe deposit boxes to guests and ensure security of key
  • Monitor, send and distribute guest faxes
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

  • High school diploma or equivalent
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Fluency in a foreign language is preferred
  • Previous guest relations training is preferred
  • Ability to work nights, weekends, and holidays
  • Fulltime, part time, and on call positions available

Omni Hotels & Resorts is an Equal Opportunity Employer.

Top searches

Part time receptionist jobs near me

Jobs near me no degree

No experience jobs near me

Jobs hiring immediately

Seasonal jobs near me

Jobs near me hiring immediately

Jobs hiring near me no experience

Job openings near me

Jobs hiring near me

Weekend jobs near Whitefield, NH

Jobs available near me

Jobs hiring immediately near me​

Night shift jobs near me

Employment opportunities at Omni Houston Hotel

Omni Houston Hotel jobs in Whitefield, NH

Omni Houston Hotel careers in Whitefield

Omni Houston Hotel hiring near me

Receptionist jobs in Omni Houston Hotel

Omni Houston Hotel retail jobs

Omni Houston Hotel job openings

Careers at Omni Houston Hotel

Omni Houston Hotel jobs near Whitefield, NH

Jobs at Omni Houston Hotel

Omni Houston Hotel entry level jobs

Omni Houston Hotel front desk jobs

Jobs in Omni Houston Hotel

Top trending job titles hiring now

Front desk jobs near Whitefield, NH

Front office executive jobs

Office receptionist jobs

Receptionist jobs near Whitefield, NH

Help desk jobs near Whitefield, NH

Front desk associate jobs

Office coordinator jobs

Retail receptionist jobs

Office assistant jobs

Searches you may like

Retail jobs hiring near me​

Part-time jobs with hourly pay

High paying jobs near me

Part time jobs near me no experience

Jobs near me that are hiring

Part time weekend jobs

Front desk receptionist jobs near me

Urgent hiring jobs near me

Part time jobs near me

Jobs near me

Job openings near me part time

Trending Searches in Whitefield, NH

Receptionist jobs in Whitefield, NH

Job openings in Whitefield, NH

Retail jobs near Whitefield, NH

Careers near Whitefield, NH

Jobs hiring in Whitefield, NH

Entry level jobs near Whitefield, NH

Jobs near Whitefield

Entry level retail jobs in Whitefield

High paying jobs in Whitefield

Part time jobs near Whitefield, NH

Jobs in Whitefield, NH


Related Jobs

Front Desk Agent

Pyramid Global Hospitality

Location : Hanover, NH

APPLY NOW

Front Desk Agent

Pyramid Global Hospitality

Location : Lebanon, NH

APPLY NOW

Other Info

  • About
  • Contact
  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy

Top Organizations Hiring

  • Dollar General
  • Stability Healthcare
  • Host Healthcare
  • Triage Staffing
  • Anders Group

Top Cities Hiring

  • Columbus, OH
  • Atlanta, GA
  • Asheville, NC
  • Denver, CO
  • Nashville, TN

© 2025 Hire Fixz.
All Rights Reserved.