Food Service Manager

General Manager

Pullman, Washington

Exempt

Full-time

Reports to: Regional Vice President of Operations

Supervises: Property Leaders and Team Members

Pay Range: $90,000 - $100,000

Job Summary: The General Manager oversees the hotel's operations, including sales, marketing, and financial performance, ensuring all departments meet company standards. This role is responsible for managing physical assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability.

Essential Functions and Duties:

• Supervise overall hotel operations, including sales, marketing, and financial performance.
• Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
• Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
• Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue.
• Assist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.
• Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
• Train staff on guest service procedures and directly handle difficult guest service issues.
• Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.
• Recruit, select, and train staff to meet guest service and revenue goals.
• Maintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects.
• Collaborate with ownership and corporate teams to ensure compliance with company policies and standards.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Bachelor's degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
• 3-5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.
• Strong problem-solving and decision-making abilities to address operational challenges.
• Ability to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals.
• Organizational skills to manage multiple tasks and oversee all hotel departments.

Work Environment:

• Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and back-of-house departments.
• Must be able to sit, stand, and walk for extended periods while overseeing hotel operations.
• Must be able to lift and carry objects up to 20 lbs occasionally.
• Flexible schedule, including availability for evenings, weekends, and holidays based on operational needs.
• Occasional travel may be required to attend meetings or corporate events.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.
• Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities.
• We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
• All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
• Reasonable accommodations will be made for disabled team members.
• Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
• All Stonebridge openings are projected to close within 30 days of the original posting date.
• This position will no longer be available 30 days from: 2025-10-07
• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.