Front Desk Agent

Property

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

At the Cambria Hotel Pittsburgh Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Pittsburgh Downtown with Pyramid Hotel Group can mean for you!

Overview

What You'll Do:
Greet and welcome guests upon arrival, creating a positive first impression.
Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
Manage reservations, answer guest inquiries, and address complaints promptly.
Maintain a clean and organized front desk area.
Provide accurate information about the hotel, rooms, rates, and amenities.
Process payments and manage cash transactions accurately.
Coordinate with housekeeping and maintenance to ensure smooth operations.
Promote teamwork and contribute to a friendly, safe work environment.
Perform other duties as assigned.
Qualifications

A friendly and professional demeanor with excellent communication skills.
Strong organizational skills and attention to detail.
A passion for customer service with a positive, can-do attitude.
Ability to multitask and remain calm under pressure.
Previous experience in hospitality or customer service is a plus but optional.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Proficiency in hotel management software and Microsoft Office is a plus.

Compensation Range

The compensation for this position is $15.00/Hr. - $15.00/Hr. based on qualifications and experience.