Server (PT) - Crystal Mountain Hotel

Server Position at Crystal Mountain Hotel

Crystal Mountain Hotel is seeking a Server for our site located just six miles from the White River Entrance to the Mt. Rainier National Park in Enumclaw, WA.

Job Duties & Responsibilities

• Greet guests in the dining room and take all food orders in an efficient manner, following the established steps of service.
• Maintain an understanding of all menu items and ingredients and assist guests with any dietary or preparation questions and suggestions.
• Communicate directly with the back of the house crew to ensure that orders are delivered correctly, and all special requests are addressed and accommodated.
• Deliver food promptly, professionally, and within the established service expectations, including maintaining safe food handling, alcohol service, and sanitation standards.
• Promptly address and correct any complaints or issues. Relay relevant information or complaints directly to supervisor.
• Understand POS and F&B ticketing system software and correctly enter each order. Collect tickets, follow proper cash handling, and tip pool procedures.
• Ensure that the dining room/area is properly set up prior to and after service period. Keep clean and neat while meeting all established sanitation standards.
• May be asked to operate equipment, including iced tea/soda machine, soup well, coffee machine, fire extinguisher, etc.
• Maintain safe food handling and sanitation standards and assist with bussing tables during down periods.
• Take care of our guests and help answer their questions. Be familiar with property amenities, local recommendations, and fun things to do in the area.
• Perform other duties or special projects as assigned.

Skills Needed

• Great customer service skills and a professional, friendly, low-drama attitude.
• Strong verbal communication skills and a team player mindset.
• Be able to work in a fast-paced environment, and to keep on track, even when things get busy.
• A knack for keeping things neat and organized, and an eye for detail for all things food and beverage.

Requirements

• 1+ years previous experience in a food and beverage setting preferred.
• Must be able to obtain state food-handlers certification.
• Must be able to obtain state alcohol-servers certification.
• Serving is an active role, involving frequent bending, reaching overhead and squatting.
• Lifting, carrying, and placing objects weighing up to 30 lbs.
• Pushing/pulling objects weighing up to 75 lbs.
• Remaining on your feet for extended periods of time.
• Remaining stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day.
• Noise levels in the work environment can be moderate and occasionally loud (typical of a restaurant setting).
• Ability to communicate effectively and understand written and verbal instructions in English.

Brand Overview

Tucked into the scenic slopes of Crystal Mountain Resort, Crystal Mountain Hotels is the only place in Washington where you will find slope-side lodging, world class terrain, the Alpine Inn Restaurant with both a renowned menu, a Northwest inspired wine list, and the world-famous Snorting Elk Cellar.

Surrounded by the wilderness and just six miles from the White River Entrance to the Mt. Rainier National Park, Crystal Mountain Hotels is the perfect place for your summer and winter getaways!

Benefits/ Perks

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all crew members starting day one!
• Multiple health insurance and life insurance options for eligible crew members.
• 401k plan + company match
• Paid time off for eligible crew members
• Holiday pay/ paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
• Brand Perks Hotel discounts, outdoor life perks, and so much more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer