Food Service Manager

General Manager

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".

Job Description

The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Qualified candidates will have a minimum of 5 years experience as a General Manager in a Four-Diamond hotel.

Responsibilities

Responsibilities:

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market property to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property's market position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing.
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are being budgeted and deployed effectively and within program.
• Holds staff accountable for successful performance in a positive manner.
• Utilizes an "open door" policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Fosters associate engagement to providing excellent service.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Works collaboratively with Global Sales Offices to build and nurture strong relationships to aid the business objectives of the hotel.
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction.
• Participates directly in risk management issues and prevention including legal and workers compensation.
• Ensures accurate revenue, expense and labor forecasts and execution.
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.
• Participates in member relations to facilitate retention and acquisition.

Qualifications

• 5 years minimum experience as a General Manager or Resort Manager in an upscale environment.
• Experience in a union environment preferred.
• Bachelor's degree or equivalent preferred.
• Previous experience with labor relations/managing in a union environment required.
• Previous experience in a resort environment with seasonal business fluctuations preferable.
• Strong leadership skills.
• Excellent communications skills.
• Able to motivate team to provide best in class customer service.
• 10+ years of P&L responsibilities.