Retail Sales Assistant

Gift Shop Associate

Provides service in the gift shop related to merchandising, inventory control, sales, pricing, and customer service.

Minimum Qualifications:

• High school diploma or equivalent
• Six months' retail experience

Preferred Qualifications:

• Experience in a retail setting, involving merchandising, and inventory

Core Duties and Responsibilities:

• Provides customer service and sales assistance.
• Welcomes customers as they enter the shop, offering assistance in a friendly and positive manner.
• Establishes customer relationships, calling them by name, in order to develop and maintain customer profiles.
• Makes every effort to serve the customer's needs by listening to their requests, suggesting merchandise and follow-through with closing the sale.
• Gift-wraps items upon request in a timely manner.
• Assist with merchandising for the gift shop.
• Maintains merchandise levels within various classifications. Works with staff to assure merchandise is presented in the best possible manner through attractive visual merchandising.
• Constantly rotates merchandise to assure freshness and cleanliness of displays.
• Maintains working knowledge of rotating inventory and collectibles. Maintains neat and pleasant atmosphere of gift shop.
• Maintains clean counter space and clean and clutter free wall case.
• Fixtures are dust-free and clutter-free. Walkways are clear and vacuumed. Ensure overall cleanliness.
• Assists with buying products within limited classifications of gift shop.
• Maintains candy, balloons and sundry inventory levels through actual ordering and informing manager of needs.
• Works with customers on special orders and requests, maintains special order files and sales.
• Places orders for flowers and specialized merchandise as scheduled.
• Assists with Gift Shop Operations.
• Ensures gift shop is open and ready for business on time. Responsible for timely closing of the gift shop, ensures both gift shop and volunteer services office are locked and secure.
• Maintain levels of shop supplies such as (credit card and register supplies, PINC slips, stamps, change box, etc.)

Physical Requirements:

• Ability to lift, push or pull 20-30 pounds.
• Ability to stand for extended periods of time.
• Ability to climb ladders.

Working Environment:

• Gift Shop

Skills and Abilities:

• Basic computer skills
• Working knowledge of QuickBooks POS or equivalent systems

Additional Job Description:

Working hours will be between 8:30 am to 5:30 pm. Must be flexible on availability from Monday - Sunday.

Scheduled Weekly Hours: 24

Shift: Day (United States of America)

Company: WVUH West Virginia University Hospitals

Cost Center: 4510 WVUH CH Pediatrics Gift Shop

Address: 1 Medical Center Drive Morgantown West Virginia

Equal Opportunity Employer:

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.